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Frequently asked questions
Ordering, returns, storage, lot testing and subscriptions. Every answer here is a summary of the page that owns the rule — each section links to the full text, and the policy pages are the authority if the two ever read differently.
Ordering & shipping
Shipping policy →- When does my order ship?
- Orders placed before 2:00 PM ET on a business day ship the same day. Anything after that ships the next business day. We do not ship on weekends or US federal holidays.
- What does shipping cost?
- Standard shipping is free once an order reaches $75.00, and a flat $6.95 below that. Standard delivery is 3–5 business days after dispatch. The $75.00is measured on what you actually pay — a promo code or a Subscribe & Save discount comes off first, so a cart that sits just above the line before discounts can land below it after.
- Where do you ship?
- United States only, including PO boxes and APO/FPO addresses. We do not ship internationally.
- How do I track my order?
- A tracking number is emailed the moment the label is created. If tracking has not moved 3 business days after dispatch, email support@lvprotein.com and we will open a carrier trace.
- It arrived damaged, or it never arrived.
- Damaged on arrival: send a photo within 7 days and a replacement ships, with nothing to send back. Marked delivered but missing: tell us within 14 days and we replace it once per address.
- Do promo codes work at checkout?
- Yes. Enter the code in the cart and the discount shows in the totals before you pay. Every code is re-checked on the server when the payment session is created, and an unrecognised code is refused outright rather than quietly dropped — so what the cart shows you is what you are charged.
Returns
Returns policy →- What if I do not like the flavor?
- Keep the tub and we refund it. Once per customer, within 30 days of delivery, with no return shipment. Email support@lvprotein.com with your order number.
- Can I return an unopened tub?
- Unopened and in its original packaging within 30 days of delivery: full refund to the original payment method once we receive it. You cover return shipping unless the error was ours.
- You sent the wrong item, or it is defective.
- Our mistake, our cost. We send the correct item with a prepaid return label, or refund in full — whichever you would rather have.
- What cannot be returned?
- Opened product beyond the one-time flavor refund above, product past its printed best-by date, and apparel that has been worn or washed.
- How long does a refund take?
- We issue it to the original payment method within 2 business days of approving it. Your bank typically posts it 5–10 business days after that, which is their timeline rather than ours.
Product & storage
Ingredient glossary →- How should I store a tub?
- Sealed, somewhere cool and dry, out of direct sunlight — a cupboard, not a car and not the windowsill above the sink. Moisture is what turns loose powder into hard clumps, so scoop with a dry scoop and close the lid fully between servings. Nothing in this catalog needs refrigeration.
- My powder has clumped. Is it still good?
- Clumping is a texture change caused by moisture in the tub, not a use-by signal on its own — break it up and it mixes normally. Check the best-by date, and if the powder smells or tastes off, stop and email support@lvprotein.com with the lot code rather than drinking it.
- Where are the best-by date and lot code printed?
- On the bottom of every container. The lot code is the one to quote in any email to us — it identifies the exact production run your tub came from.
- How accurate are the gram figures on the product pages?
- Every serving size, gram weight and servings-per-tub figure on this site is a target specification — the brief handed to the manufacturer — not verified label data. The label on the tub in your hand and the certificate of analysis for its lot are the authority. See Testing & quality for what each lot is tested for.
- Is a bigger tub actually cheaper?
- Always, per serving. Each size is its own SKU with its own price, and a build gate blocks any catalog change where a larger size of a product costs more per serving than a smaller one. The price per serving is printed under every size option on the product page.
- Which products are dairy-free or vegan?
- The plant protein line is built from pea and rice protein with no dairy; whey and casein are milk-derived. Compare protein types sets out lactose and vegan status side by side, and each product page lists its allergen notes. The catalog currently runs to 51 products and 79 SKUs across 11 categories.
Testing & COAs
Testing & quality →- What is every lot tested for?
- Identity, potency against the label claim, heavy metals (lead, arsenic, cadmium, mercury) and microbials (total plate count, yeast and mould, E. coli, salmonella).
- How do I get the certificate of analysis for my tub?
- Email the lot code from the bottom of the container to support@lvprotein.com and we send the COA for that specific lot — yours, not a sample lot from two years ago.
- Do you use proprietary blends?
- No. Every active is listed at its stated dose per serving on the product page, so you can price a formula per gram instead of guessing what is behind a blend name. The glossary defines each ingredient in the catalog.
- Will you tell me what a product will do for me?
- No. We publish what is in the tub and how much of it, and we point you at the public research. Anything beyond composition and dose is not something we are willing to print.
Subscriptions
Your cart →- What is Subscribe & Save?
- A 10% discount for putting an order on a repeat cadence. Tick the box in the cart before checkout; the order then ships every 30 days at the same 10% off.
- Does it stack with a promo code?
- Yes. The coupon and the 10% are each calculated from the subtotal and then added together, which is exactly how the cart shows them — two separate lines, not a discount on a discount.
- Can I skip a delivery or cancel?
- Skip or cancel any time, with no minimum number of orders. Email support@lvprotein.com with your order number and tell us whether you want to skip one shipment, change the cadence or stop it entirely.
- Am I charged for future shipments today?
- No. Checkout charges the order in front of you and nothing else. Card details are handled by Stripe and never touch our servers — see the privacy policy.
- Does the subscription discount affect free shipping?
- It can. Shipping is decided on the total after every discount, so a 10% cut that drops an order below $75.00 brings the flat $6.95 rate back. The cart shows how far you are from free shipping as you go.
Shipping thresholds, the flat rate, the subscription percentage and the catalog counts on this page are read from the store's own configuration at build time, so they cannot drift away from what the cart charges.
These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.